Refund Policy

Last updated: 17 June 2026

1. Who we are

This Refund Policy applies to AI Super Hub, a web app and installable progressive web app (PWA) available at https://aisuperhub.app (the "Service").

The Service is operated by Koby Bryant, an individual operating as a sole trader, trading as "AI Super Hub" ("we", "us", "our"). We are based in Queensland, Australia, and this policy is governed by the laws of Queensland and the Commonwealth of Australia.

For all refund requests, billing enquiries and notices, contact us at admin@aisuperhub.app.

All prices are in Australian Dollars (AUD) and may include GST.

2. What this policy covers

This policy covers payments you make to us for access to the Service, including:

• Module subscriptions (monthly or yearly) — for example, the "All Modules" plans, the "Basic" plan, and the Partner plan. These renew automatically through PayPal until cancelled.
• Lifetime / one-time purchases — for example, "All Modules" lifetime (outright) access, which is a single, non-recurring payment.
• Module add-ons — à la carte modules that stack on the Basic plan, such as Retail Hub, Shopify Hub, Marketing Hub, Storefront Chatbots, Website + Logo Builder, Finance Hub, Legal & Compliance, Team Portal, Planogram AI, Lead Generator, Automation Centre, Hospitality Hub, CRM, Booking System, Reputation Manager, Forms Builder, Courses & LMS, POS & Stores, CSV Creator, and Developer API.
• Team Portal seat charges (usage-based) — additional staff seats beyond the included free allowance, billed monthly through a dedicated PayPal subscription.
• Course purchases — where courses are included in a plan or made available to you, this policy covers any amount charged for that access. Courses are also subject to the digital-content rules in section 5.
• Any other one-off fees we may charge from time to time and identify as subject to this policy.

2.1 What this policy does not cover

This policy does not cover money you collect from your own customers through tools inside the Service. For example, if you use the Finance Hub to issue customer invoices, the Booking System to take appointment payments, or a storefront you connect, you are the merchant for those transactions and are responsible for your own refund handling and any applicable consumer-law obligations to your customers. Refunds of those payments are between you and your customer, not us.

The Service connects to a range of third-party providers (for example PayPal for our billing, and integrations such as Shopify, Xero/MYOB, Twilio/ClickSend, Resend/Postmark/SendGrid, Anthropic, OpenAI, ElevenLabs, Shotstack, Google, and others). Charges you incur directly with those providers, or with platforms you connect, are governed by their terms and refund policies, not ours.

3. Your rights under the Australian Consumer Law (these cannot be excluded)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy limits or removes those rights.

Under the ACL, where there is a major failure with a service, you are entitled to:

• cancel your service contract with us; and
• a refund for the unused portion, or compensation for the reduced value of the service.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage caused by a failure to meet a consumer guarantee.

If the failure is not major, you are entitled to have the problem fixed within a reasonable time. If it is not fixed within a reasonable time, you may cancel the contract and obtain a refund for the unused portion, or recover compensation for the drop in value.

A "major failure" includes situations where the service has a problem that would have stopped you from acquiring it had you known about it, is substantially unfit for its common purpose and can't easily be fixed within a reasonable time, or is unsafe.

These rights apply regardless of any change-of-mind terms below. The remainder of this policy describes our additional, discretionary position — it sits on top of, and is always subject to, your non-excludable ACL rights.

For more information about your rights, visit the Australian Competition and Consumer Commission (ACCC) or your state or territory consumer protection agency.

4. Our change-of-mind position (a sensible default)

Note: The terms in this section are our default commercial position. They are editable by us and may be updated or varied for specific plans or promotions. They do not override the ACL rights in section 3, which always prevail.

4.1 Subscriptions — cancel any time, access to end of period

• You may cancel a subscription at any time from within your account, or by emailing admin@aisuperhub.app. Cancellation is synced to PayPal so the recurring authority stops.
• When you cancel, you keep access until the end of the period you have already paid for. Access then stops at the end of that period.
• We do not generally provide pro-rata refunds for a partial billing period that has already started — except where a refund is required by the ACL or other law.
• We do not charge a cancellation fee.

4.2 Pausing a subscription

Some plans can be paused (suspended) instead of cancelled. While paused, billing is held by PayPal and access to the affected modules is temporarily blocked. You can resume later. Pausing does not, by itself, entitle you to a refund of amounts already charged.

4.3 Team Portal seat charges

Team Portal seat charges are usage-based and reconciled monthly based on your staff headcount above the included free allowance. We do not generally refund seat charges for a billing period that has already been charged, except where required by law. If a seat payment fails, your staff are not blocked — we will notify you and the charge may show as past due.

4.4 Lifetime / one-time purchases

Lifetime (outright) purchases are one-time payments for ongoing access. Outside your ACL rights, lifetime purchases are generally non-refundable once access has been granted. If you believe a lifetime purchase failed to meet a consumer guarantee, contact us and we will assess it under section 3.

4.5 Referral discounts

If you purchased using a referral or early-adopter discount code, any refund we agree to provide will be calculated on the amount actually paid (after the discount), not the standard list price.

5. Courses and other digital content

Where you purchase or are granted access to Courses & LMS content or other downloadable digital materials:

• Digital content that has been accessed, streamed or downloaded is generally non-refundable, because it is supplied immediately and consumed on access.
• This default does not affect your ACL rights. If digital content has a major failure — for example, it is substantially not as described, or is unfit for its stated purpose — you remain entitled to a remedy under section 3.
• If you have not yet accessed the digital content, contact us and we will consider a refund on a case-by-case basis, in addition to any legal entitlement.

6. How refunds are paid and how long they take

• We process billing exclusively through PayPal. Any refund we agree to (or are required to provide) is issued back through PayPal's Refund API to the original PayPal account or payment method used for the purchase. We do not issue refunds by cash, bank transfer or to a different account.
• Refunds may be full or partial, depending on the circumstances and your entitlement.
• We aim to action approved refunds promptly after we confirm them. Once we submit the refund through PayPal, the time for the funds to appear depends on PayPal and your card issuer or bank and is outside our control. As a general guide, refunds typically appear within a few business days, though card refunds can sometimes take longer.
• When we issue a refund, the related access entitlement is generally cancelled and may stop at the time of the refund.
• Where a refunded purchase generated a referral commission, that commission may be reversed in line with our referral program.

7. How to request a refund

To request a refund:

1. Email us at admin@aisuperhub.app.
2. Include: - the email address on your AI Super Hub account; - the plan, add-on, course or order concerned; - the approximate date and amount of the charge, and the PayPal order or transaction reference if you have it; and - a description of the reason — and, if you are claiming a consumer-guarantee remedy, what the problem is.

We will review your request, may ask for further detail, and will let you know the outcome. Where the ACL applies, we will provide the remedy the law requires.

8. Chargebacks and disputes

If you have a concern about a charge, please contact us first at admin@aisuperhub.app so we can try to resolve it quickly. Most issues can be sorted out directly and faster than a formal dispute.

• Opening a PayPal dispute or card chargeback before contacting us can delay resolution, because the funds and decision then sit with PayPal and your card issuer.
• Where a chargeback or dispute is raised, we may suspend or revoke the related access while the matter is investigated, and we may provide PayPal with relevant transaction records to respond to the claim.
• Raising a chargeback does not remove your rights under the ACL, and nothing here is intended to discourage a genuine dispute — we simply ask that you talk to us first.

9. Changes to this policy

We may update this Refund Policy from time to time — for example, to reflect changes to our plans, pricing, billing provider or legal obligations. The "Last updated" date at the top shows when it last changed. Material changes will apply from the date the updated policy is published. Continued use of the Service after an update means you accept the updated policy.

This policy is an editable default. The Australian Consumer Law always prevails over anything in it.

10. Contact

AI Super Hub (Koby Bryant, sole trader) Queensland, Australia Email: admin@aisuperhub.app Web: https://aisuperhub.app

If we cannot resolve your concern, you may seek assistance from the ACCC or your state or territory consumer protection agency. Disputes are subject to the laws of Queensland, Australia, and the jurisdiction of the Queensland courts.